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Outlook Office 365 How to Set Read Unread

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Office 365 - Troubleshooting Options

This document will provide an overview of tools and options that are available for troubleshooting problems that you will be using in conjunction with opening a case with our Office 365 Squad.

  •  Remote Connectivity Analyzer

    • The Remote Connectivity Analyzer tool provided past Microsoft will provide a diagnosis and hopefully assist pinpoint the cause of any errors you may experience when using an Outlook client. This often includes your client disconnecting after a catamenia of fourth dimension or non connecting at all. Follow the steps below to use this tool

      1. Navigate to https://testconnectivity.microsoft.com/.
      2. Click the tab labeled "Role 365."
      3. Click the bubble next to "Outlook Connectivity" or "Outlook Autodiscover" depending on which test you would like to perform.
      4. Fill in the fields as follows:
        • Email address: netid@wisc.edu
        • Microsoft Account: netid@wisc.edu
        • Password/Ostend Password: Your NetID password
      5. Make sure "Employ Autodiscover to notice server settings" is clicked.
      6. Click the box next to "I understand that I must utilize the credentials of a working business relationship from my Exchange domain to exist able to test connectivity to information technology remotely. I also acknowledge that I am responsible for the management and security of this business relationship."
      7. Enter the verification lawmaking and click "Verify."
      8. Click the push "Perform Test" located at the bottom of the page.
      9. From the tests results, there will be an icon located in the top right. When hovered over, it will read "Salve as HTML." It would exist useful to salve this, incase you demand to open a example in which yous would then be able to provide us with this information.

        test results


  •  Office Configuration Analyzer Tool (OffCAT)

    • The Microsoft Office Configuration Analyzer Tool (OffCAT) provides a detailed study of your installed Office programs. This report includes many parameters about your Role program configuration. It also highlights known problems that are establish when OffCAT scans your computer. For any bug that are listed in the report, you're provided a link to a public-facing article (normally a Microsoft Knowledge Base of operations commodity) most each problem and then that you can read about possible fixes. If you're a Helpdesk professional, yous can as well save the report to a file and then that it tin be viewed in OffCAT on another customer on which the tool is installed.

      For Windows Clients

      For complete details on how to use this tool, review Microsoft'southward online documentation.

      For Mac OS Clients

      At that place is not Office Configuration Analyzer Tool (OffCAT) at this fourth dimension.


  •  Inbox Repair Tool

    • This process will describe the process to repair your Offline Storage Table (OST) or Personal Storage Tabular array (PST) file. This oftentimes helps articulate up problems users may experience when working with email in an Outlook desktop customer.

      For Windows Clients

      1. Make certain your Outlook customer is closed.
      2. Navigate to "This PC."
      3. Open your local disk drive (C:) by double-clicking it.
      4. Double click the folder labeled "Program Files."
      5. In the search field, blazon "scanpst.exe." If you were unable to find the file, become back and click the folder labeled "Program Files (x86)"" and try the search in that location.
      6. Double-click Scanpst.exe. Yous will demand to enter the .pst/.ost file y'all would similar to repair. You can click "Scan" and navigate to C: > Users > your business relationship > AppData > local > Microsoft > Outlook to search for the file you lot would like to repair.
      7. Click the "Offset" button and look for the browse to end.

        8. run scan pst

      8. If whatever errors are found, you will exist given the option to repair the file. Simply click the "Repair" push button.

      Annotation: Scanpst additional resources.

      For MacOS Clients

      There is not repair tool for MacOS clients at this time. You lot can endeavour uninstalling and reinstalling Part for Mac.


  •  Repair Office for Windows

    • If an Part awarding such every bit Outlook, Word, or Excel isn't working correctly, sometimes restarting it will ready the problem. If that doesn't work, yous tin try repairing it. When yous're done, you might need to restart your computer.

      For Windows Clients

      Follow instructions to repair Office awarding.

      For Mac Clients

      At that place is not repair tool for MacOS clients at this time. You can try uninstalling and reinstalling Office for Mac.


  •  Calendar Repair Tool (CalCheck)

    • The Calendar Checking Tool for Outlook is a command-line program that checks Outlook Calendars for issues. To use this tool, the Outlook agenda must reside on a Microsoft Substitution Server. The tool does not piece of work with IMAP, with POP3, or with other not-Exchange mail servers. The tool opens an Outlook profile, opens the Outlook Calendar, so checks several things such as permissions, costless/decorated publishing, and auto booking. Then, the tool checks each item in the calendar folder for problems that can cause items to seem to exist missing or that might otherwise cause problems in the Calendar.

      For Windows Clients

      For complete details on how to use this tool, review Microsoft's online documentation.

      For Mac OS Clients

      There is no calendar repair tool at this time.


  •  Network Performance Troubleshooting video

    • The Network Operation Troubleshooting video is provided by Microsoft which will embrace the virtually common bug causing operation problems when connecting to Role 365, how to test for them, and how to resolve them: view video.


  •  Recreate OST File in Outlook for Windows

    • An OST file (.ost) is an offline folder file in Microsoft Outlook. Offline folders make information technology possible for the user to work offline and so to synchronize changes with the Exchange server the next time they connect. The ability to work offline is useful in environments with express or unreliable connectivity. If you encounter problems with an offline Outlook Information File (.ost), the file can be re-created by downloading a copy of your items once again. We don't recommend repairing an offline Outlook Data File, and so if your offline information file isn't usable, you should re-create it by doing the following:

      1. Make sure your Outlook client is closed.
      2. Use the instructions in the following certificate to locate the OST file: Outlook Information Files (.pst and .ost).
      3. Open File Explorer.
      4. Become to the folder location of the OST file and delete it.
      5. Close File Explorer.
      6. Restart Outlook.
      7. Confirm/Reset Office Application Authenticated account - detailed below.

      Of import: Depending on the size of the business relationship configured in Outlook, it may take up to an hour for Outlook to recreate the OST file and for Outlook to return to normal status - please be patient.


  •  Enable Logging

    • Enable Logging

      For Windows Clients

      Microsoft Outlook has an option that allows the user to turn on logging for certain Outlook features. The log data that is created by this process would exist nerveless and used to further troubleshoot a problem you are experiencing. Either our support staff or Microsoft's will be asking for this information, so follow these instructions to enable this feature in Outlook for Windows.

      1. Offset Outlook.
      2. Click the File and from hither click Options.
      3. Click the Advanced tab located on the left.
      4. Locate the section labeled Other and check the box labeled Enable troubleshooting logging (requires restarting Outlook).
      5. Go out and restart Outlook.

      After yous have turned on logging, the files volition be stored in a folder in the folder. Past default, the Temp folder is located in the \AppData\Local folder.

      • c:\Users\username\AppData\Local\Temp

      After navigating to the files, y'all will want to highlight them all and then correct click them and click Ship to and click Compressed (zipped) folder then you can hands supply these to either our's or Microsoft'south back up staff.

      For Mac Clients

      • Outlook for Mac:
        1. From the Window menu, click Sync Errors.
        2. The Sync Errors window will appear, click the gear icon.
        3. Select the option labeled Turn on logging for troubleshooting and click OK.
        4. Close the Sync Errors window and restart your client.
      • Outlook for Mac 2011:
        1. From the Windows bill of fare, click Error Log.
        2. The Fault window will appear, click the gear icon.
        3. Select the option labeled Turn on logging for troubleshooting and click OK.
        4. Close the Mistake window and restart your client.

      Once you lot accept enabled logging, information technology is a good idea to try and reproduce the problem you lot are experiencing and and then disable logging by following the steps higher up again to deselect the logging option. You tin can find the logs located in the following locations:

      • Outlook for Mac: ~/Library/Containers/com.microsoft.outlook/Data/Library/Logs/

  •  MFCMAPI Tool

    • For Windows Client

      Microsoft provides messaging application programming interface (MAPI) tool to aid diagnose problems that are being experienced with Outlook. Please note that this tool is very powerful and is mainly used to delete corrupt data and in one case deleted it is permanently deleted. You can download the tool from hither http://mfcmapi.codeplex.com/.

      Important: Because this tool is so powerful, we highly recommend that yous but employ this tool when working alongside a Microsoft Technician or Office 365 Support employee. This volition ensure that nothing is accidentally deleted or corrupted while using this tool.

      One common problem that has been solved when using the MFCMAPI tool is an error that appears when trying to admission sure options through the Outlook on the web application. If y'all are experiencing an result similar to this, then y'all tin can attempt to follow the steps provided below to resolve the result. Before using this method, you will need to configure your Outloook desktop client and profile. For instructions on how to configure your desktop client, you tin get here: Office 365 - Set your mobile device or desktop client.

      Another issue is when attempting to delete a binder/calendar, only it reappears subsequently some fourth dimension - additional resources.

      •  Instructions
        1. Download the MAPI tool if you accept not already, the link is provided in a higher place.
        2. Before continuing, ensure that an Outlook desktop client is not running and that yous practise not have the Outlook Web application open up in your browser.
        3. Open the MFCMAPI tool on the machine you are using.
        4. Become to Tools -> Options -> and tick the boxes next to Use the MDB_ONLINE flag and Apply the MAPI_NO_CACHE flag and click OK.
        5. Get to Session -> Logon... -> and choose your Outlook profile.
        6. Double click your mailbox from the list and information technology volition open it in a new window.
        7. On the new page, right click Root Container and click Open associated contents table.
        8. On the Hidden Contents table tab, sort the columns header and roll to the right until you see the Bulletin Form details for each entry.
        9. For the iii post-obit entries, please Right click on the entry -> Delete Message -> Permanent Deletion (unless delete to deleted items memory is available)
          1. IPM.Configuration.Suite.Storage
          2. IPM.Configuration.OWA.UserOptions
          3. IPM.Configuration.Agregated.OWAUserConfiguration
        10. Once finished with the above steps, y'all can simply close the MFCMAPI tool by hitting the X button in the superlative correct corner.
        11. Login to the Outlook Web application and determine whether or non you are experiencing issues accessing certain options.

  •  Support and Recovery Assistant

    • Microsoft provides the Support and Recovery Assistant to help diagnose issues that users may experience when using Outlook and Function 365. Unfortunately, this tool is not available for Mac users at this fourth dimension. To use this tool, please navigate to the following site http://diagnostics.office.com/#/. One time at that place, you volition need to download and install the application. Once y'all have installed the application:

      1. Run the awarding. Be certain to do this on the machine that is experiencing the upshot.
      2. Select the application you are experiencing problems with.
      3. Select the problem you are experiencing and click "Side by side".
      4. You will be prompted for an email address and password:
        • Email address: Enter the address of the configured business relationship, in one of the following forms: netid@wisc.edu or name_domain@wisc.edu. IMPORTANT: Using your start.last@wisc.edu address in this step volition non work.
        • Password/app countersign: enter the countersign of the account yous are troubleshooting (from above).
      5. The tool will run some tests to try and troubleshoot the issue.
      6. After the tests have finished, click the button in the top correct corner that says "Copy result" and save these results somewhere yous can easily access later in case you need to open up a case with us.
      7. Adjacent the tool may effort performing other troubleshooting steps depending on what information technology finds, click "Perform" or "Next" to allow the tool to run these troubleshooting steps.

  •  Fiddler

      • Of import: First, log out from Outlook on the web and close all browsers.

      1. Navigate to the Fiddler website.
      2. Download the Fiddler tool for your advisable operating arrangement.
      3. After installation, launch Fiddler.
      4. One time the tool is open, get to Tools > Fiddler Options.
      5. Make sure "Capture HTTPS CONNECTs", "Decrypt HTTPS traffic", and "Ignore server document errors" are selected, and and then click OK.
      6. Side by side, cull File and make sure "Capture Traffic" is checked.

        7. Of import: Next, open a browser, navigate to Outlook on the web, and check the Inbox.

      7. Once there, without closing your browser, go dorsum to the Fiddler tool and cull File > Save > All Sessions... and salvage the file.
  •  Examination Electronic mail AutoConfiguration via Outlook for Windows

      • The context in which you lot would apply this test is often a in the scenario where a user cannot create an Outlook mail contour or you are experiencing connectivity issues within the client. This test will analyze the Autodiscover connectivity of the Outlook client. Unfortunately, yous cannot use this examination unless in that location is an Outlook for Windows mail profile already created, and so you will demand to create a "dummy" profile to use the Electronic mail AutoConfiguration examination. To do this, create an Outlook profile and choose Transmission setup > Pop or IMAP so enter "dummy" details on the account settings screen. This will create a "dummy" Outlook profile that will allow you to utilise the Email AutoConfiguration test.

      1. Agree CTRL and right click the Outlook taskbar icon, located on the lesser right of the taskbar.
      2. From the menu, choose Examination E-postal service AutoConfigruation...
      3. Type in the affected email address (no password needed) to check its ability to admission Autodiscover.
      4. Uncheck the options of 'Use Guessmart' and 'Secure Guessmart Authentication'.
      5. Click Examination.
      6. If you lot are prompted with a UW-Madison NetID Login screen, enter your credentials.
      7. Later on the examination is complete, take a screenshot of the data on the 'Event' and 'Log' tabs, and copy the information from the 'XML' tab into a file.
  •  Record steps to reproduce a problem/event
      • Windows Os
      • Mac Os

  •  Confirm/Reset Part Application Authenticated account
  •  Reset/Remove your account credentials from within your OS
    • Windows OS
      Remove/Delete all Outlook/Office records from within credential manager.
      Mac Bone
      Access the keychain application and remove/delete any of the following records: Microsoft Office Identities Cache 2 | Microsoft Office Identities Settings 2 and any ADAL, Microsoft, or Office entries that are listed inside the "Name" or "Kind" columns. Annotation: search for 'microsoft' and 'adal' within the keychain application and delete all returned results. Detailed steps.
  •  Sign out of the connected device associated with the Office email account
      1. Sign into the account: https://portal.office.com/account/.
      2. Select View apps & devices from within Office apps & devices module.
      3. Click DEVICES and sign out of all the devices that you are singed into. This will prompt the user to cosign via NetID login on all the devices they are connected to via their Office 365 account.
  •  Reset Outlook and create new Outlook contour

    • Of import: Earlier making changes to your calculator'southward registry, delight make sure you have backed up your registry and/or working with support staff before making the changes outlined below. In addition, this process will be creating a new Outlook profile.

      1. Quit out of all Role/Teams applications.
      2. Backup Windows Registry.
      3. Run "registry editor".
      4. Go to 'HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Mutual\Identity'.
      5. Rename 'Identity folder to 'Identity.quondam'
      6. Quit out of registry editor.
      7. Restart computer.
      8. Start Give-and-take and sign into your Office 365 account.
      9. Configure a new Outlook profile.
  •  Remove all connected school or piece of work accounts
      1. Within Windows, run "Settings".
      2. Go to Accounts | Access work or schoolhouse.
      3. Remove all accounts from this area.
      4. Restart computer.
      5. Configure a new Outlook profile.
Keywords: Function 365 o365 tools troubleshooting microsoft office365 windows connectivity autodiscover enable logging OST repair support inbox remote mfcmapi remote analyzer tool recreate file diagnostic calendar repair tool recovery fiddler steps recorder remote connectivity analyzer Office Configuration Analyzer Tool (OffCAT) Inbox Repair Tool Network Performance Troubleshooting video Recreate OST File in Outlook for Windows Enable Logging Support and Recovery Assistant keychain credential manager password word excel powerpoint teams mfcmapi Suggest keywords Doc ID: 60885
Possessor: O365 Due south. Group: Office 365
Created: 2016-02-sixteen 15:49 CST Updated: 2022-02-09 09:02 CST
Sites: DoIT Assistance Desk-bound, DoIT Staff, DoIT Tech Store, Function 365
Feedback: i i   Comment Suggest a new certificate

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Source: https://kb.wisc.edu/office365/page.php?id=60885

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